Polityka wysyłki

Last Updated: July 2026

This Shipping Policy governs the shipment and delivery of Products purchased from AWD.TECH.

For the purposes of this Policy, "AWD.TECH", "AWD", "we", "us" and "our" refer to:

MB Optima Solutio
Company Code: 303348050
J. Savickio g. 4-7
LT-01108 Vilnius
Lithuania
Email: [email protected]

1. SCOPE

This Policy governs:

  • shipment processing;
  • delivery arrangements;
  • international deliveries;
  • delivery inspections;
  • transport damage claims;
  • lost shipment procedures.

This Policy should be read together with the Terms of Service and Return & Refund Policy.

2. SHIPPING DESTINATIONS

AWD.TECH ships to selected destinations worldwide.

Availability of shipping services depends on:

  • destination country;
  • carrier availability;
  • applicable laws and regulations;
  • export restrictions;
  • sanctions compliance requirements.

AWD.TECH reserves the right to refuse shipment to any destination where delivery is not reasonably possible or legally permitted.

3. ORDER PROCESSING

Orders are generally processed after:

  • payment has been received;
  • payment verification has been completed where applicable;
  • products have been prepared for shipment.

Processing times are estimates only and may vary depending on:

  • product availability;
  • order complexity;
  • verification requirements;
  • operational workload.

4. TRACKING INFORMATION

Where tracking services are available, AWD.TECH will provide tracking information following dispatch.

Tracking notifications may be sent by AWD.TECH, the carrier or related logistics providers.

Customers are responsible for monitoring shipment progress and responding to reasonable requests from carriers where necessary.

5. DELIVERY ESTIMATES

Any delivery times displayed on the website, communicated by email or provided by customer service are estimates only.

Delivery dates are not guaranteed unless expressly confirmed in writing by AWD.TECH.

AWD.TECH shall not be responsible for delays caused by:

  • carriers;
  • customs authorities;
  • weather events;
  • strikes;
  • government actions;
  • force majeure events;
  • circumstances beyond AWD.TECH's reasonable control.

6. DELIVERY TERMS

Unless otherwise agreed in writing, deliveries outside the European Union are supplied on a Delivered At Place (DAP) basis.

For deliveries outside the European Union, the customer acts as the importer of record.

Risk transfers in accordance with applicable law and the agreed shipping arrangement.

Title to Products remains subject to the Retention of Title provisions contained in the Terms of Service.

7. IMPORT DUTIES, TAXES AND CUSTOMS CHARGES

For deliveries outside the European Union, the customer is solely responsible for all import-related obligations, including:

  • customs duties;
  • import VAT;
  • import taxes;
  • customs brokerage fees;
  • storage charges;
  • inspection fees;
  • customs clearance costs;
  • other charges imposed by local authorities.

AWD.TECH does not act as importer of record and does not undertake customs clearance on behalf of customers outside the European Union.

8. CUSTOMER IMPORT RESPONSIBILITIES

Customers outside the European Union are responsible for:

  • complying with local import requirements;
  • providing any documentation required by customs authorities;
  • paying all applicable duties, taxes and charges;
  • cooperating with carriers and customs authorities.

Failure to comply with these obligations may result in shipment delays, return of the shipment or destruction of the shipment by local authorities.

9. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate delivery information.

AWD.TECH shall not be responsible for delays, losses or additional costs resulting from:

  • incorrect addresses;
  • incomplete addresses;
  • incorrect contact information;
  • failure to accept delivery.

Any additional costs incurred due to incorrect information may be charged to the customer.

10. FAILED DELIVERIES

Where delivery cannot be completed due to circumstances attributable to the customer, including:

  • absence of the recipient;
  • failure to respond to carrier communications;
  • refusal to cooperate with customs procedures;
  • failure to pay import charges;
  • incorrect delivery information;

AWD.TECH may deduct any resulting costs from amounts otherwise refundable to the customer.

11. REFUSED SHIPMENTS

Customers should not refuse delivery except where there is a legitimate reason, such as visible transport damage.

Where a shipment is refused, abandoned, returned or destroyed due to:

  • refusal to pay import duties;
  • refusal to pay taxes;
  • failure to complete customs formalities;
  • failure to cooperate with the carrier;
  • customer error;

AWD.TECH may deduct all resulting costs from any refund or reimbursement otherwise due.

Such costs may include:

  • return shipping charges;
  • storage charges;
  • customs charges;
  • carrier fees;
  • administrative costs.

12. PALLET AND FREIGHT DELIVERIES

Certain Products may be delivered on pallets or via freight carriers.

Customers are responsible for ensuring that the delivery location can reasonably accommodate:

  • delivery vehicles;
  • pallet deliveries;
  • unloading requirements.

Certain deliveries may require reasonable assistance with unloading depending on the nature, size or weight of the shipment.

Customers are responsible for ensuring that the delivery location is reasonably accessible to the carrier and suitable for the delivery method used.

Failure to provide suitable access may result in additional delivery charges or failed delivery attempts for which the customer may be responsible.

13. MULTI-PARCEL SHIPMENTS

Certain shipments may consist of multiple parcels.

Customers should verify that all parcels shown in the carrier's tracking records have been received.

Any shortages should be reported without undue delay and, where possible, within three (3) calendar days of delivery.

14. INSPECTION UPON DELIVERY

Customers should inspect shipments immediately upon delivery.

Particular attention should be given to:

  • damaged packaging;
  • crushed packaging;
  • water damage;
  • signs of impact;
  • tampering;
  • pallet damage.

Customers should retain all relevant packaging materials pending resolution of any transport-related issue.

15. VISIBLE TRANSPORT DAMAGE

Where packaging or Products appear visibly damaged upon delivery, customers should:

  • document the damage;
  • photograph the shipment;
  • note the damage with the carrier;
  • retain all packaging materials.

Where reasonably possible, customers should refuse delivery if the Product itself appears damaged and indicate the reason for refusal to the carrier.

16. CONCEALED TRANSPORT DAMAGE

Any concealed transport damage should be reported to AWD.TECH without undue delay and, where possible, within three (3) calendar days of delivery.

Customers should provide:

  • photographs of the Product;
  • photographs of the packaging;
  • shipping labels;
  • a description of the damage.

Failure to report transport damage promptly may adversely affect AWD.TECH's ability to pursue claims against the carrier.

17. LOST SHIPMENTS

Where a shipment is reported lost, AWD.TECH may initiate an investigation with the relevant carrier.

Customers shall reasonably cooperate with any investigation and provide information requested by AWD.TECH or the carrier, including completion of carrier declarations where applicable.

A shipment shall not automatically be deemed lost merely because delivery has been delayed.

18. CARRIER INVESTIGATIONS

AWD.TECH may await the outcome of the carrier's investigation before determining any replacement, refund or other remedy relating to an allegedly lost shipment.

Carrier findings, delivery records and tracking information may be considered when assessing claims.

19. RETURNED SHIPMENTS

Where Products are returned to AWD.TECH due to circumstances attributable to the customer, AWD.TECH may deduct from any refund:

  • return shipping charges;
  • storage charges;
  • customs charges;
  • carrier charges;
  • administrative costs reasonably incurred.

20. FORCE MAJEURE

AWD.TECH shall not be liable for delays or failure to perform obligations caused by events beyond its reasonable control, including:

  • natural disasters;
  • severe weather;
  • war;
  • terrorism;
  • civil unrest;
  • government actions;
  • sanctions;
  • labour disputes;
  • transportation disruptions;
  • communication failures;
  • utility failures.

21. CONTACT

AWD.TECH

MB Optima Solutio
Company Code: 303348050

J. Savickio g. 4-7
LT-01108 Vilnius
Lithuania

Email: [email protected]

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